Responsible Gaming naga91 — Safe, Controlled & Enjoyable

At naga91, we take our responsibilities seriously — not just as a gaming platform operator, but as an entertainment partner genuinely invested in the well-being of our members. Responsible gaming is not merely a company policy; it is a core value that underpins every business decision we make.

We understand that most naga91 members play for fun, for the thrill of competition, and to enjoy the wide range of games we offer. However, we are also aware that for some individuals, gambling can become more than just entertainment and may potentially affect their daily lives.

That is why naga91 has established three core principles that form the foundation of our responsible gaming programme:

We believe that with an open and honest approach, we can help every member enjoy the naga91 platform in the healthiest and most enjoyable way possible. A good gaming experience is one that brings joy — not one that causes worry or stress.

All naga91 self-control tools are directly accessible through the "Account Settings" section in our app or website. You do not need to contact customer support to activate limits or cooling-off periods — everything can be done on your own in under two minutes.

Below is a progress overview of self-control tool adoption among naga91 members — this data shows the percentage of active members who have used at least one control tool:

This self-assessment is not a clinical diagnosis, but it can help you honestly evaluate your relationship with gambling. Answer the following questions truthfully. If you answer "Yes" to three or more questions, we encourage you to speak with our support team.

Naga91 takes a zero-tolerance approach to the participation of underage children or minors in any gambling activity on our platform. Our registration process is designed to detect and prevent individuals under 18 from creating an account.

We encourage parents and guardians who share devices to take the following steps to ensure gambling platforms cannot be accessed by their children:

• Always log out of your naga91 account when not in use, especially on devices shared with family members.
• Use a strong password and do not save passwords automatically on devices accessible to children.
• Enable parental controls on devices and web browsers to block access to gambling websites.
• Install content-blocking software such as Net Nanny or an equivalent application for an additional layer of protection.
• Have open conversations with children about the risks of gambling and the importance of waiting until adulthood.

If you suspect a naga91 account is being used by an underage individual, please contact our support team immediately. The account will be suspended at once while an investigation is carried out, and any funds present will be returned in accordance with established procedures.

If you or someone you know needs help with a gambling problem, there are many support resources available in Malaysia. Asking for help is a sign of strength, not weakness. The first step is the hardest — but it is also the most important.

Naga91's trained support team is available 24 hours a day, 7 days a week via live chat in our app or website. All conversations are confidential and no information will be shared without your consent. We can also help connect you with professional counsellors who specialise in gambling addiction.

Remember, seeking help early is far easier than waiting until the problem becomes more serious. naga91 is committed to supporting every member who needs help, without judgment and in a fully safe and confidential environment.